Shipping & Payment Info

SHIPPING & RETURN POLICY

Order Processing and Delivery Times

• All orders are processed and shipped within 2-7 business days. You will receive an order confirmation and notification with tracking information via email once your order has been shipped. If you have not received a notification, your order has not yet been processed.
• We do not accommodate time-sensitive orders or gifts. Please plan accordingly and contact us via the chat feature on our website if you have any questions.
• We use Australia Post for all shipments. Delivery times may vary based on weather, location, holidays, and package volume.
• Buyers are responsible for providing accurate shipping addresses. If an item is not delivered due to an incorrect address, a full refund is not guaranteed.

**International Customers**

**Buyers are responsible for any VAT, customs, and import taxes that may apply upon receiving the package. We are not responsible for any customs delays. We declare a low value on customs forms to minimize taxes. **

If you encounter any issues with your order, please reach out to us, and we will work together to find a solution.

Payment Information

• We accept payments via major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment gateways.
• Full payment is required at the time of purchase. For custom orders or special arrangements, a deposit may be required before work begins. Detailed payment instructions will be provided during the checkout process.

Contact

Email: contact@sindhuras.com