FAQ

General FAQs

What is SCS, and what do you sell?
We specialize in high-quality PET tapes and journaling supplies designed for creative minds. Our tapes feature unique designs that enhance scrapbooks, planners, and art projects.

Do you design your own PET tapes?
Yes! Each PET tape is designed with passion, inspired by journaling, art, and storytelling.

How often do you release new designs?
We aim to launch new PET tape designs regularly—typically every month! Follow us on Instagram or subscribe to our newsletter to stay updated.

Orders & Shipping FAQs

Where do you ship from?
We ship from Australia. Orders are processed and shipped from our warehouse within [X] business days.

Do you ship internationally?
Yes, we ship worldwide! Shipping rates and times vary based on your location.

How long does shipping take?
Estimated delivery times:

Domestic Orders: 5-10 business days
International Orders: 2-4 weeks (varies by country)

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.

What should I do if my package is delayed or lost?
If your package is delayed, please check the tracking details. If it has been marked as delivered but not received, contact your local courier. If it's lost, email us at contact@sindhuras.com, and we'll assist you!

Returns & Refunds FAQs

Can I return or exchange an item?
We accept returns within 7 days of delivery for unused and unopened items. Customized or final-sale items are not eligible for returns.

My item arrived damaged. What should I do?
We take great care in packaging our products to ensure they arrive safely. However, once the package is dispatched, we have no control over how it is handled during transit. While we are not responsible for shipping-related damages, we’ll do our best to assist you in resolving the issue, whether that means guiding you through a claim with the courier or offering a suitable solution

Do you offer refunds?
Refunds are issued for eligible returns once we receive the item back in its original condition. Shipping costs are non-refundable.

Product FAQs

What are PET tapes, and how are they different from washi tapes?
PET tapes are made from a transparent plastic film, making them more durable and waterproof compared to traditional washi tapes. They are perfect for layering in journals and creative projects!

Are your PET tapes reusable?
Yes! Our PET tapes can be repositioned on smooth surfaces, making them ideal for creative journaling and scrapbooking. Could be different with hard surfaces.

How wide are your PET tapes?
Our PET tapes typically come in 7cm width and 100cm loop size. Check the product details for exact measurements.

Do your PET tapes have a backing paper?
Yes! Our PET tapes come with a release backing, making them easy to cut and apply to any project.

Payment & Discounts FAQs

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods.

Do you offer wholesale or bulk discounts?
Yes! If you're interested in wholesale, please contact us at contact@sindhuras.com for pricing and minimum order requirements.

Do you have discount codes or loyalty programs?
We occasionally offer discount codes for new collections and promotions. Subscribe to our newsletter to get exclusive offers!